Privacy Policy

1. Introduction

Royale Fine Jewellery ("we", "us", "our"), located at Near Gopal Mandir, Sadar Bazar Main Road, Raipur, Chhattisgarh, respects your privacy and is committed to protecting the personal information you share with us through our website royalefinejewellery.com (the "Site"), in our showroom, and through our WhatsApp and social media channels.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using the Site or submitting your information to us, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

a) Information you give us directly

• Name, phone number, email address and city, when you fill out an enquiry, contact, or subscribe form on the Site.
• Details of the product(s) you enquire about (category, design, or specific item viewed).
• Any message or requirement you type into our enquiry or contact forms.
• Information you share with us over a phone call, WhatsApp chat, or in-store visit.

b) Information collected automatically

• Pages you visit on the Site, the product(s) you view, and the time spent on each page, recorded through our internal visit-tracking system.
• Your approximate location/country, browser type, device type, and referring website.
• IP address, for security and analytics purposes.

c) Information from third-party tools

• Interactions with our Site captured by the Meta (Facebook) Pixel, used for advertising analytics on Facebook and Instagram.
• Engagement data if you contact us via WhatsApp Business, Facebook, or Instagram.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product enquiries and provide quotes, catalogues, or appointment scheduling.
• Contact you via phone, email, or WhatsApp regarding your enquiry or order.
• Improve our website, product catalogue, and overall shopping experience.
• Understand which products and collections are most viewed, using anonymised/aggregated visit analytics.
• Run and measure the performance of our advertising campaigns on Meta (Facebook/Instagram).
• Comply with applicable legal, tax, and regulatory requirements (including BIS hallmarking and record-keeping norms applicable to jewellers).
• Prevent fraud and maintain the security of our Site and systems.

We do not use your personal information for any purpose beyond what is described in this policy without informing you.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies (such as the Meta Pixel and our internal track_visit.php tracking script) to:

• Recognise your browser across visits and remember basic preferences.
• Measure page and product views for internal analytics shown on our admin dashboard.
• Deliver and measure relevant advertisements through Meta (Facebook/Instagram) Ads.

You can control or disable cookies through your browser settings. Doing so may affect certain features of the Site, but the Site will remain accessible.

5. Third-Party Services

We work with the following third-party service providers, who may process limited data on our behalf:

These providers have access only to the information necessary to perform their function and are bound by their own privacy policies. We encourage you to review Meta's privacy policy at facebook.com/privacy/policy.

6. WhatsApp Communication

If you contact us via WhatsApp or share your number through an enquiry form, we may use WhatsApp to send you product information, quotations, appointment reminders, or order updates. You may opt out of WhatsApp communication at any time by informing us directly on the same chat.

7. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only:

• With our staff, for the purpose of responding to your enquiry or completing your purchase.
• With trusted service providers listed in Section 5, strictly to operate our Site and marketing.
• When required by law, court order, or a competent government authority.
• To protect the rights, property, or safety of Royale Fine Jewellery, our customers, or others.

8. Data Retention

We retain enquiry, contact, and transaction information for as long as necessary to fulfil the purposes described in this policy, maintain business records, and comply with applicable tax and regulatory requirements. Analytics data is generally retained in aggregated or anonymised form for internal reporting.

9. Data Security

We use reasonable technical and organisational safeguards — including secure server-side form handling, restricted admin access, and encrypted password storage for our internal systems — to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights & Choices

You may, at any time:

• Ask us what personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information, subject to any legal or record-keeping obligations we must comply with.
• Opt out of promotional communication via WhatsApp, phone, or email.

To exercise any of these rights, please reach out using the contact details in Section 13.

11. Children's Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: